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Our Services

IT Support & Help Desk Services

If your business is not supported with a fully functional IT support service or help desk you will leave a more considerable burden on your employees.

Today’s society is propelled by information technology and having a functioning IT Help desk in Edmonton and Western Canada is necessary for running a business effectively. Regardless of the size of your business, IT is compulsory in meeting the needs of your customers. 

Tech Masters Inc. offers complete end-to-end IT Support & Help Desk services that are reliable and scalable for when your company grows. We will ensure that any threats to your network are stopped beforehand while ensuring that upgrades are done promptly and we will continually monitor your IT infrastructure.

Businesses can take advantage of both help desk and desktop support to tackle user issues at all levels. 

Both our IT Support and Help Desk services will handle communications with users and manage all service-related issues.

Schedule a meeting or contact us today!

Desktop Support

Our Service Desk offering delivers the primary benefit of increasing your employee productivity by offering staff a single point of contact for IT problem resolution. And we allow your current IT staff to focus on higher value tasks and company-specific line of business application support and critical projects while we take care of day-to-day support. Our Service Desk offering includes incident/request recording and routing support with options to include incident resolution, service operations bridge, escalation management, remote desktop support, access management and VIP support.

Our dedicated desktop support technician will help troubleshoot IT issues to ensure that your systems are maintained.

Telephone Support

Our support ranges from assisting your front-line staff to aiding your internal IT and management staff.

Remote Administration

We use various tools to shadow and assist your staff, address immediate concerns and get them back on track quickly and efficiently.

Onsite Support

When a phone call alone will not do, we can go onsite for further diagnosis and repair.

System Building

As Dell and Lenovo partners, we can get you the system that fits your business needs and budget. We also work with many suppliers to be able to craft you the perfect solution from scratch.

Patch Management

Improve security and reduce common workstation issues with our patch management of workstation service (Windows), as part of either the regular workstation patch management process or critical workstation patch management.

AntiSpyware & AntiVirus

We proactively ensure virus disruptions are minimized to improve productivity and data security with 24/7 monitoring and maintenance of centrally managed antivirus servers, reporting, checking logs for unusual activity and updating workstationsWe ensure that you have the required protection in place to meet your requirements from your insurance company related to cyber-security.

Hardware Migration

Our team is adept at ensuring your important files move from your existing model to your new model.

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Contact Tech Masters for a FREE consultation