IT Support Services
If your business is not supported with a fully functional IT support service or help desk support in Edmonton and Western Canada you will leave a more considerable burden on your employees. Today’s society is propelled by information technology and having a functioning IT help desk in Edmonton and Western Canada is necessary for running a business effectively. Regardless of the size of your business, IT is compulsory in meeting the needs of your customers.
Tech Masters Inc. offers complete end-to-end IT services in Edmonton and Western Canada, along with IT support and help desk services that are reliable and scalable for when your company grows. We will make sure that any threats to your network are stopped beforehand while ensuring that upgrades are done promptly and we will continually monitor your IT infrastructure.
Businesses can take advantage of both help desk and desktop support to tackle user issues at all levels. Both our IT support and help desk services will handle communications with users and manage all service-related issues. Schedule a meeting by contacting us today!
Desktop Support
Our service desk offering delivers the primary benefit of increasing your employee productivity by providing staff with a single point of contact for IT problem resolution. We also allow your current IT staff to focus on higher-value tasks, company-specific line-of-business application support, and critical projects while we take care of day-to-day support.
The service desktop support we provide includes incident/request recording and routing support with options such as incident resolution, service operations bridging, escalation management, remote desktop support, access management, and VIP support. Our dedicated desktop support technician will help troubleshoot IT issues to ensure that your systems are maintained.
Server Design & Management
In our server design and management services, we can install servers for your business and ensure the IT infrastructure is managed correctly.
We work to ensure the continuous optimal performance of your business’s servers and to make sure your server uptime is also optimized to work with your fundamental business requirements. We can also complete network, storage, and automatic backup services for you.
Hosting Services
We offer web hosting services, provide dedicated server hosting plans, and can complete the management of these servers. Our team can help with monitoring resources, maintaining the servers, and handling security updates to ensure your company can save time and avoid being concerned about these tasks.
We are available to ensure you can scale your business and avoid the costs of in-house experts, while receiving efficient resource distribution to teams, customers, and others.
Managed Services
If you need to outsource management responsibilities related to your IT operations, Tech Masters provides managed services to help. We offer ongoing IT maintenance to ensure that any issues, such as data breaches, are flagged and managed in a timely way.
Since we can use the most current technology, we can keep your systems online, complete hardware maintenance, offsite backups, patch management, and other tasks, and help your business function optimally with its technology.
Business Enhancement Services
Our service offering includes business enhancement strategies such as technology planning, budgeting for IT systems, handling network designs, completing operations analyses, and more.
Our comprehensive business enhancement services mean your team can focus on the more pressing issues, while our team supports you and enhances the technological aspects of your systems and the technology you use.
Telephone Support
Our support ranges from assisting your front-line staff to aiding your internal IT and management staff. We can provide assistance over the phone through a telephone support service, meaning you can contact our professionals and we can provide solutions for technical issues, such as network difficulties or software issues.
Remote Administration
We use a variety of tools to shadow and assist your staff, address immediate concerns, and get them back on track quickly and efficiently. Through this service, we are able to offer remote support, using remote access to systems without needing to be present onsite.
Onsite Support
When a phone call alone or remote access will not do, we are able to go onsite to offer onsite support for further diagnosis and repair. We can offer IT infrastructure enhancement services when on-site and complete technical support and maintenance to ensure you have the required support for various IT issues.
System Building
As Dell and Lenovo partners, we can get you the system that fits your business needs and budget. We also work with many suppliers to be able to craft you the perfect solution from scratch with our comprehensive system-building services.
Patch Management
Our team is skilled at improving security and reducing common workstation issues with our patch management of workstations service (Windows), as part of either the regular workstation patch management process, or critical workstation patch management.
Hardware Migration
Our team is adept at ensuring your important files move from your existing model to your new model. We can handle the hardware migration for you and complete the configurations for new hardware to ensure your business operations continue as normal during this transition.
AntiSpyware & AntiVirus
We proactively ensure virus disruptions are minimized to improve productivity and data security with 24/7 monitoring and maintenance of centrally managed antivirus servers, reporting, checking logs for unusual activity and updating workstations.
We ensure that you have the required protection in place to meet your requirements from your insurance company related to cyber-security.
Contact Tech Masters to Schedule a Meeting
Tech Masters is available with a full suite of IT support services to ensure your business and its IT systems function at the optimal level. If you require IT support, Tech Masters has an experienced, certified team of technology-proficient experts to help you.
We offer free consultations, so you can discuss your requirements with our team. Contact Tech Masters to schedule a meeting for free and learn more about how we can help your business thrive with optimized IT systems.
IT Support Services - FAQs
Do you need more details on what IT support services include? For more information, check the FAQs and answers below.
What is the Difference Between IT Services and Managed Services?
The difference between these services is in the scope of the work and how frequently the work is done. In terms of the scope of IT services, a consultant will focus on specific issues. But with managed services, you can receive ongoing support for your IT systems to ensure problems don’t occur or escalate.
What is the Need of IT Support Services?
There are a few reasons IT support services can be ideal. Such services are fundamental if you need to keep hardware, systems, and networks configured in the optimal way. With the right configuration through these services, each component can operate and perform reliably.
What is Fully Managed IT Services?
A fully managed IT service means management, backups, and machine setups don’t need to be handled by your business – IT support services like Tech Masters handle all of this for you! It means you can receive support through comprehensive IT solutions and providers who take responsibility for your IT management.
