You may consider IT managed service providers (MSPs) a cost you want to avoid, but did you know that partnering with them offers many strategic and technological advantages?
Your business needs more than just sales to drive growth—the right technology is essential in helping you scale. This is what a managed IT partner can help with. It can ensure your technology aligns perfectly with your business strategy and goals, which can keep the business operating smoothly and ensure it grows.
In this article, our managed IT service company will explore the many ways MSPs aid small- and medium-sized businesses (SMBs) in achieving strategic growth with the right technology expertise and strategy. We’ll also explore how MSPs use scalability and innovation to contribute to SMB growth.
How IT Functions as a Strategic Asset
Despite many businesses viewing IT as a reactive department, it’s still an essential factor that can support companies with many aspects, such as enhancing the customer experience and offering innovation.
Managed IT services achieve this with a long-term roadmap that is critical for business growth and increasing their agility. Since an IT roadmap also helps you adjust your technology stack quickly when technological advancements occur, it provides solutions that help you stay competitive in a digital world.
Statistics reveal that your business is 30% more likely to achieve its goals within its budget with a well-defined IT strategy roadmap than an organization without one.
What a Technology Roadmap is and How MSPs Build Them
This type of technology roadmap for SMBs is best defined as a strategic plan that ensures company owners align their technology with the business’s objectives. It’s a high-level, visual plan that maps out your company’s technology strategy and helps you make decisions related to the technology infrastructure.
A few steps are involved when MSPs build IT roadmaps or complete strategic IT planning. They begin by assessing the current IT infrastructure of your business and then pinpoint areas for improvement. For instance, they may prioritize a digital transformation process after the audit or find ways to automate repetitive tasks to futureproof your business’s technology.
Specialized Expertise and Support
Some of the diverse IT factors your company needs to consider as it grows include cloud computing service installation, cybersecurity monitoring, network system configurations, and compliance with regulations. To manage these, you need access to specialized expertise across each of these aspects.
An MSP company can handle these factors since it features teams of specialists with advanced knowledge. Such teams complete continuous training to ensure they’re up-to-date with the current trends. For instance, they undergo IT infrastructure and cyber threat training to ensure they are ready to assist your business with these IT needs as it grows.
Scalability and Flexibility
As mentioned, you will find that MSPs offer companies scalable solutions that align with the goals and size of the business. Alongside this, they can add to the services with processes such as horizontal scaling and the addition of more servers or resources. With these methods, MSPs can help businesses process additional requests.
With an MSP, strategic growth can be achieved without the need for a costly internal team. It doesn’t matter if you are looking to implement several new capabilities, you can manage these with an MSP’s support and worry less about overstaffing or understaffing expenses.
Proactive Problem Solving & Innovation
In offering 24/7 monitoring, MSPs move away from reactive IT and utilize proactive approaches. Their continuous monitoring approach ensures they spot any issues before they lead to downtime, and this contributes to growth by keeping the business running and online.
For instance, they check whether the software and hardware are up-to-date and implement current security patches to minimize vulnerabilities and subsequent downtime.
They also contribute to strategic growth in other ways, such as with remote monitoring management and automation tools. Such tools aid with proactive problem solving, enhance efficiency, and increase the level of customer service MSPs provide in this context.
Real Business Impact
The real business impact of such tools and strategies is seen in the strategic growth results MSPs help companies achieve, including:
Increased Productivity: MSPs offer reliable systems and optimize workflows, which can each contribute to increased business productivity. These ensure businesses run efficiently and help them swiftly handle challenges, such as frequent downtime.
Improved Decision-Making: MSPs that partner with businesses can rely on data such as change management success rates and incident resolution times to make decisions about the technology stack. For instance, they can consider whether process or system optimization is required and decide if changes in technology or resource allocation are needed to aid in business growth.
Stronger Competitive Position: MSPs can complete technology-enabled actions, utilize automated workflow tools, and incorporate tools such as ServiceNow or SolarWinds into the IT managed services they offer, helping your business outpace its competitors. These tools help companies maintain their IT infrastructure, which aids in productivity and exceptional business performance.
Reach Out to Tech Masters to Set Up a Strategic IT Partnership
IT support is just the start of strategic growth. It relies on innovative thinking and scalable solutions implemented by experts. It also requires the expert guidance of skilled MSPs.
If you’re looking for ways to achieve strategic growth for your business, Tech Masters can help. We support small businesses and medium-sized companies in building a future-proof IT foundation which, in turn, leads to long-term success. Reach out to Tech Masters to set up a strategic IT partnership today. Discover the possibilities of strategic growth with our professionals.
